Refund policy
PocketAid UK Refund & Returns Policy
At PocketAid, we want you to feel confident when trying our products. That’s why we offer a 30-day money-back guarantee on all hearing aid purchases made via our UK website.
Contact Us First
If you wish to return your product, please contact our UK support team in the first instance at team@pocketaid.co.uk.
We will provide clear return instructions, help answer any questions, and ensure your return is handled smoothly.
Eligibility for Refund
You have the right to return your order within 30 days of receiving it for a full refund, provided the product:
- Is returned in good condition
- Is complete with all accessories and packaging
- Has not been damaged or tampered with
- Is posted to our UK returns address (see below)
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Items Not Eligible for Refund
- Cleaning items purchased separately (unless faulty)
- Used batteries
- Products returned after the 30-day period
Batteries can be exchanged for other items if they are unused.
Return Address
All UK returns must be sent to the following address:
PJW - EZI RETURNS - PocketAid
Units 1 & 2 Watchmoor Park
Watchmoor Road
Camberley
Surrey
GU15 3AQ
UNITED KINGDOM
We recommend using a tracked service and retaining your proof of postage until your return has been processed.
Refund Process
Once your returned item has been received and inspected, we will issue a refund to your original payment method within 14 days.
Refunds can only be issued to the same card or payment method used for the purchase. Alternative refund methods may be offered at our discretion.
Need Help?
If you have questions or need assistance with your return, reach out to us anytime at team@pocketaid.co.uk.