Frequently Asked Questions

PocketAid's EarWave technology has been purposely designed with various frequency configurations and volume levels so that it is suited to work exceptionally well for a broad spectrum of mild to moderately-severe hearing loss.

Our audiology insights page shows various examples of audiograms (hearing test results) of some of our PocketAid hearing aid users who have submitted their audiograms along with their reviews.

Although you do not need a hearing test to successfully utilise a PocketAid hearing aid, many of our customers have at some stage had a hearing test before.

Having a hearing test done is always beneficial for your own information, and to give you a more comprehensive understanding of your hearing levels.

No, you don’t need to provide or have an audiogram reviewed to purchase PocketAid hearing aids.

PocketAid devices use our Earwave™ technology, which is designed to work effectively without the need for prior hearing tests or custom programming. They’re suitable for adults with perceived mild to moderately-severe hearing loss and can be used straight out of the box.

If you have had a recent hearing test, our audiologists can review it and provide additional guidance if you’d like.

The Diamond Stream 12 hearing aid is a rechargeable model with a built-in lithium-ion battery, so there is no need to handle or replace disposable batteries. It also features Bluetooth connectivity, allowing you to stream audio such as phone calls, music, and media directly to your hearing aids for added convenience.

The Jaspa 3 Dura hearing aid is also fully rechargeable. You do not need to change batteries. The lithium-ion battery within the aid also does not need to be replaced.

The Jaspa 3 BTE hearing aid is our non-rechargeable model. It takes a zinc air 312 battery. Most people receive 10- 14 days from a single battery, and the length varies depending on how many hours a day you are using it.

The Spot Mini 6 CIC hearing aid is non rechargeable. The size of the Spot Mini 6 hearing aid is much smaller than most in-the-canal hearing aids, and this is one of the reasons we use a zinc air size 10 battery (to maintain its tiny size and weight of 1 gram). You will get up to 7 days from a single battery.

Jaspa 3 BTE: One packet of six (6) batteries via the PocketAid website costs £1.50, so for one year supply for one hearing aid the cost is approximately £10 - 15.

Spot Mini 6 CIC: One packet of six (6) batteries via the PocketAid website costs £1.50, so for one year supply for one hearing aid the cost is approximately £14 - £20

PocketAid hearing aids are not suitable for those with severe hearing loss across all the dominant speech frequencies, or those that classify their hearing difficulties as severe or profound.

PocketAid hearing aids are designed for use by Adults only, and are not suitable for children with hearing loss. All children with hearing loss should be seen by a Paediatric Audiologist via the Australian run program.

Yes, we have a direct support line via our contact page: https://pocketaid.co.uk/pages/contact. We have both customer service and audiology support available, including audiologists and hearing specialists available as required to support our PocketAid customers.

We also have a comprehensive Instructional Videos page, where you can watch various videos on maintaining and managing PocketAid hearing aids. We strongly encourage our customers to watch the videos, as they are the easiest way to address cleaning and care of their devices.

The Diamond Stream 12 hearing aids feature built-in Bluetooth, allowing you to stream phone calls, TV audio, and music directly to your hearing aids.

Absolutely. See our accessories shop for purchasing all spare parts required. We also provide hard cases and drying kits, and extremely low-cost batteries.

All PocketAid hearing aids come with a 3-year limited warranty on any defect and will be repaired or replaced at no cost to the customer.

If you are not happy with the product in any way, please return it to the following address for a full refund of the product:

PJW - EZI RETURNS - PocketAid
Units 1 & 2 Watchmoor Park
Watchmoor Road
Camberley
Surrey
GU15 3AQ
UNITED KINGDOM

Please call us before returning a product to us, so that we can assist you if required, and also be aware of your incoming return. Please note if you purchase additional batteries from us at the checkout, we cannot refund the batteries once opened.

All PocketAid hearing aids come with everything you need straight out of the box to be up and running (and hearing) within just a few minutes. Please see the Diamond Stream 12 page, the Jaspa 3 Technology page, and the Spot Mini Technology page to view the box inclusions.

Just email us at team@pocketaid.co.uk